Frequently Asked Questions
Orders
If an item is missing from your order, rest assured that we’ll do our best to help you! Please contact our customer service team within 7 days of delivery. Please include your order number along with your request.
If your package is damaged when it arrives, rest assured that we’ll do our best to help you! Please contact our customer service team within 7 days of delivery. Please include your order number along with your request.
All orders placed are processed in the order they were received. It is possible that products were no longer available at the time your order was processed. We reserve the right to cancel any order due to inventory shortage. In such a case, we will refund the order. You will be notified by email if your order has been cancelled.
We accept Visa and Mastercard credit and debit cards as well as American Express credit cards. We also accept payments via Paypal, Google Pay and Apple Pay.
Yes, all order and online payment information is secure.
We use renowned payment processors such as Stripe and Paypal. All transactions take place on a secure HTTPS server with SSL/TLS protocol to make sure your data is encrypted and protected during payment. In addition, for security reasons, Xpress Canada does not store any credit card information.
Shipping
All orders ship from our warehouse in Montreal, Canada. At this time, we only ship orders to domestic addresses within Canada. We do not ship to international addresses.
Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free shipping on orders over 75$.
Most regular orders will be processed and shipped within 1 or 2 business days. Certain orders may require special processing and handling. Please contact us with any questions.
Orders are generally shipped within one to two business days. Delivery times will vary depending on your location. Expedited parcels shipped in Canada can take 3-5 business days, Express can take 1-3 business days.
Yes, you will receive a confirmation email with a tracking number when your order ships. This way, you can easily track your package online.
To check the status of your package, enter the tracking number on the carrier's website (UPS, FedEx, or Canada Post). Please allow 24 to 48 hours for the carrier to update the tracking information.
We are very sorry for the inconvenience. It is possible that your shipment has been delayed due to weather conditions or holidays. You can use the tracking number we've provided you by email to track your package online. Please contact us with any questions.
Returns & Refunds
All sales are final. We do not accept returns or exchanges. However we do stand by all our products. If an item is defective, we will offer a replacement. In case the item is no longer available we will issue a refund.
Refunds will be processed in the original payment method within 10 business days. Shipping and payment processing fees (if applicable) may be deducted from the refund amount.
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