This Privacy Policy describes how mtlhardware.com (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information on what Personal Information we collect and why.
Device Information
• Examples of personal information collected: your web browser version, your IP address, your time zone, information about some of the cookies that are set on your device, information about the individual web pages or products you view, information about the websites or search terms that brought you to the Site, and information about how you interact with the Site.
• Purpose of collection: to accurately load the Site for you and to perform analysis on the use of the Site in order to improve and optimize our Site.
• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.
• Disclosure for marketing purposes: shared with our processors WordPress and WooCommerce.
Order Information
• Examples of personal information collected: your name, billing address, shipping address, email address and phone number.
• Purpose of collection: to provide you with products or services, to fulfil our contract, to process your order, to process your payment information, to arrange for shipping and provide you with invoices and/or order confirmations, to communicate with you, to review our orders for potential risk or fraud, and, in accordance with preferences you have shared with us, to provide you with information or advertisements relating to our products or services.
• Source of collection: Collected from you.
• Disclosure for business purposes: shared with our processors WordPress and WooCommerce, distribution partners and carriers.
Customer Support Information
• Examples of personal information collected: name, billing address, shipping address, email address and phone number.
• Purpose of collection: to provide you with customer service.
• Source of Collection: collected from you.
• Disclosure for commercial purposes: not shared with anyone.
Minors
The Site is not intended for persons under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and believe that your child has provided us with personal information, please contact us by email at [email protected] to request deletion.
HOW IS YOUR PERSONAL INFORMATION USED
When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
We use your Personal Information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services and offers.
SHARING YOUR PERSONAL INFORMATION
We share your personal information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
• We use WordPress and WooCommerce to host our online store. You can learn more about how they use your personal information here:
https://en-ca.wordpress.org/about/privacy/
https://automattic.com/privacy/
• We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, or to protect our rights.
YOUR RIGHTS
You have the right to access the personal information we hold about you and you may request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us by email at [email protected].
Data Retention
When you place an order through the Site, we will retain your order information on file unless and until you ask us to delete it.
COOKIES
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a variety of cookies, including functional, performance, advertising, social networking and content cookies to enhance your experience on our Site and to provide our services. Cookies improve your browsing experience by allowing the Site to remember your actions and preferences (such as logging in and selecting your region). This means that you do not have to re-enter this information each time you return to the Site or navigate from page to page. Cookies also provide information about how users interact with the Site, for example, whether they are first-time visitors or frequent visitors.
The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in a number of ways. Please keep in mind that deleting or blocking cookies may negatively impact your user experience and some parts of our Site may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, which are often found in the “Tools” or “Preferences” menu of your browser. For more information on how to change your browser settings or block, manage or filter cookies, see your browser’s help file or via sites such as www.allaboutcookies.org.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not change our data collection and use practices when we detect a “Do Not Track” signal from your browser.
CHANGES
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected].
Last updated: August 09, 2022
If you are not satisfied with our response to your complaint, you have the right to file your complaint with the appropriate data protection authority.
